Monitoring - The fix was made by mastercard, now we are monitoring our systems
May 14, 2025 - 16:32 GMT-03:00
Identified - Mastercard's support team worked on the issue on their side and our connection was reestablished.
May 14, 2025 - 16:08 GMT-03:00
Investigating - Since May 8th, there has been an incident affecting communication with Mastercard, causing purchase confirmations and reversals to remain pending until communication is reestablished.
May 12, 2025 - 15:32 GMT-03:00

About This Site

Welcome to Stark Bank's status page! Here you check out and subscribe to receive updates from all relevant incidents involving our services. Feel free to take a look at our home page as well to get to know about us.

API Gateway Operational
90 days ago
100.0 % uptime
Today
API Boleto Operational
90 days ago
100.0 % uptime
Today
API Boleto Payment Operational
90 days ago
100.0 % uptime
Today
API Utility & Tax Payment Operational
90 days ago
100.0 % uptime
Today
API Webhook Operational
90 days ago
100.0 % uptime
Today
API Approval ? Operational
90 days ago
100.0 % uptime
Today
API Corporate Card Operational
90 days ago
99.31 % uptime
Today
API Card Acquiring Operational
90 days ago
100.0 % uptime
Today
API Fixed Income Operational
90 days ago
100.0 % uptime
Today
API Analytics Operational
90 days ago
100.0 % uptime
Today
Pix Operational
90 days ago
99.99 % uptime
Today
API Pix Key Operational
90 days ago
99.98 % uptime
Today
API Transfer Operational
90 days ago
100.0 % uptime
Today
API Invoice Operational
90 days ago
100.0 % uptime
Today
API Deposit Operational
90 days ago
100.0 % uptime
Today
API Brcode Payment Operational
90 days ago
100.0 % uptime
Today
Interfaces Operational
90 days ago
100.0 % uptime
Today
Web Banking Operational
90 days ago
100.0 % uptime
Today
Web Homepage Operational
90 days ago
100.0 % uptime
Today
App iOS Operational
90 days ago
100.0 % uptime
Today
App Android Operational
90 days ago
100.0 % uptime
Today
App VTEX Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 20, 2025

No incidents reported today.

May 19, 2025

No incidents reported.

May 18, 2025
Resolved - This incident has been resolved. All statuses have been updated.
May 18, 23:54 GMT-03:00
Identified - There is an instability in our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.
May 17, 12:00 GMT-03:00
May 17, 2025
May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

Unresolved incident: Network communication Instability.

May 13, 2025

No incidents reported.

May 12, 2025
Resolved - This incident has been resolved.
May 12, 11:14 GMT-03:00
Investigating - There is an instability in the communication with DICT causing some Pix key queries and BR Code previews to fail.
May 12, 10:54 GMT-03:00
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Resolved - This incident has been resolved.
May 9, 22:09 GMT-03:00
Update - The issue has been partially resolved. Approximately 1% of Pix Key queries are still experiencing failures.
May 9, 21:08 GMT-03:00
Investigating - There is an instability in the communication with DICT causing some Pix key queries to fail.
May 9, 20:15 GMT-03:00
May 8, 2025
Resolved - This incident has been resolved.
May 8, 10:33 GMT-03:00
Investigating - There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.
May 8, 09:49 GMT-03:00
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.