Monitoring - The fix was made by mastercard, now we are monitoring our systems
May 14, 2025 - 16:32 GMT-03:00
Identified - Mastercard's support team worked on the issue on their side and our connection was reestablished.
May 14, 2025 - 16:08 GMT-03:00
Investigating - Since May 8th, there has been an incident affecting communication with Mastercard, causing purchase confirmations and reversals to remain pending until communication is reestablished.
May 12, 2025 - 15:32 GMT-03:00
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API Gateway
Operational
90 days ago
100.0
% uptime
Today
API Boleto
Operational
90 days ago
100.0
% uptime
Today
API Boleto Payment
Operational
90 days ago
100.0
% uptime
Today
API Utility & Tax Payment
Operational
90 days ago
100.0
% uptime
Today
API Webhook
Operational
90 days ago
100.0
% uptime
Today
API Approval
?
Operational
90 days ago
100.0
% uptime
Today
API Corporate Card
Operational
90 days ago
99.31
% uptime
Today
API Card Acquiring
Operational
90 days ago
100.0
% uptime
Today
API Fixed Income
Operational
90 days ago
100.0
% uptime
Today
API Analytics
Operational
90 days ago
100.0
% uptime
Today
Pix
Operational
90 days ago
99.99
% uptime
Today
API Pix Key
Operational
90 days ago
99.98
% uptime
Today
API Transfer
Operational
90 days ago
100.0
% uptime
Today
API Invoice
Operational
90 days ago
100.0
% uptime
Today
API Deposit
Operational
90 days ago
100.0
% uptime
Today
API Brcode Payment
Operational
90 days ago
100.0
% uptime
Today
Interfaces
Operational
90 days ago
100.0
% uptime
Today
Web Banking
Operational
90 days ago
100.0
% uptime
Today
Web Homepage
Operational
90 days ago
100.0
% uptime
Today
App iOS
Operational
90 days ago
100.0
% uptime
Today
App Android
Operational
90 days ago
100.0
% uptime
Today
App VTEX
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved. All statuses have been updated.
May 18, 23:54 GMT-03:00
Identified -
There is an instability in our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.
May 17, 12:00 GMT-03:00
May 17, 2025
May 16, 2025
No incidents reported.
May 15, 2025
No incidents reported.
May 14, 2025
Unresolved incident: Network communication Instability.
Resolved -
This incident has been resolved.
May 12, 11:14 GMT-03:00
Investigating -
There is an instability in the communication with DICT causing some Pix key queries and BR Code previews to fail.
May 12, 10:54 GMT-03:00
Resolved -
This incident has been resolved.
May 8, 10:33 GMT-03:00
Investigating -
There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.
May 8, 09:49 GMT-03:00