Settlement Bank communication instability

Incident Report for STARK BANK

Resolved

This incident has been resolved.

Posted Aug 16, 2024 - 16:56 GMT-03:00

Update

The communication was re-established and the system is back to normal.

Posted Aug 16, 2024 - 10:12 GMT-03:00

Identified

There has been an instability in the communication with our settlement bank, which affected ChargePayments, TaxPayments, DarfPayments and Boleto cancelation requests scheduled for the 15th of August.
Our team is already working to resolve the problem and restore the service as quickly as possible.

Posted Aug 16, 2024 - 09:52 GMT-03:00

This incident affected: API Boleto, API Boleto Payment, and API Utility & Tax Payment.