Settlement Bank communication instability

Incident Report for STARK BANK

Resolved

This incident has been resolved.

Posted Oct 24, 2025 - 11:44 GMT-03:00

Update

We are continuing to investigate this issue.

Posted Oct 24, 2025 - 11:25 GMT-03:00

Investigating

There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

Posted Oct 24, 2025 - 11:06 GMT-03:00

This incident affected: API Boleto, API Boleto Payment, and API Utility & Tax Payment.